Shipping policy
WE OFFER WORLDWIDE SHIPPING 🌍
Shipping to US, EU, CA, AU & JPN
• Handling & Processing: 1–3 business days.
• Delivery Time (standard): typically 1–6 business days after dispatch.
• Some items ship from our overseas fulfillment centers; those items typically arrive within 5–10 business days. Product pages indicate when an item ships from overseas.
• If you order multiple items (especially overseas items), they may ship in separate packages based on availability and warehouse location.
• Holiday periods may cause longer processing and shipping times due to high order volumes.
International Shipping (outside the regions above)
• Handling Time: 1–5 business days.
• Delivery Time: 3–15 business days after dispatch.
• Most international orders arrive within 14–21 business days from the order date (excluding holidays).
• Orders to South Africa may take up to 30 business days.
Customs, Duties & Taxes
• Customers are responsible for any customs duties, import taxes, or fees imposed by the destination country. Please check with your local customs office for details.
• Delays caused by customs are outside our control.
Tracking Your Order
• All shipments include tracking information.
• Please allow 1–7 days after dispatch for tracking updates to appear in the carrier’s system.
• For any questions about your shipment status, contact us at: support@volley-land.com
• Please avoid sending duplicate emails, as this may delay response times. We’ll notify you via email as soon as your order is shipped.
Fulfillment Partner
• We work with trusted third-party fulfillment providers (e.g., Printful) for production and shipping of certain items. This allows us to deliver high-quality products globally.
Late, Lost, or Damaged Shipments
• If your order is significantly delayed beyond the timeframes above, appears lost in transit, or arrives damaged, please email support@volley-land.com within 14 days of the expected delivery date. We will investigate with the carrier and, where applicable, arrange a replacement or refund according to our Refund Policy.
Incorrect or Incomplete Addresses
• Please ensure your shipping address is accurate and complete. We are not responsible for non-delivery due to incorrect or incomplete addresses. If a package is returned to us, we can reship it once the address is corrected (additional shipping fees may apply).
Partial Shipments
• To expedite delivery, items in the same order may ship separately from different warehouses. You will receive tracking details for each shipment.
Contact
• Volley Land Support: support@volley-land.com