Refund policy
Returns
Any claims for misprinted, damaged, or defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
When we receive a returned shipment, an email notification will be sent to you. Please note that you have 4 weeks to claim your returned order.
Non-returnable items:
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Gift cards
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Accessories (for hygiene reasons)
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Discounted or sale items
To complete your return, we require a receipt or proof of purchase.
Customers may begin the return process by contacting us at info@volley-land.com, stating the reason for the return.
Reasons for Returns
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Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
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Damaged Items – Please send pictures to be verified.
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Missing or Wrong Items – Please send pictures to be verified.
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Sizing Issues – If the sizing does not fit and the clothing is in perfect condition:
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Please note: if you ordered the wrong size (e.g., S instead of XL), we are unable to process the return as this is considered an order error. You may still contact us at support@volley-land.com and we will do our best to assist.
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Unclaimed Shipments – Shipments that go unclaimed are returned to our facility, and you will be liable for the cost of reshipment.
Notification for EU consumers:
According to Article 16(c) of Directive 2011/83/EU, the right of withdrawal may not be provided for goods made to the consumer's specifications or clearly personalized. We therefore reserve the right to refuse returns at our sole discretion.
Submit a Return Request
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Log in to your account: https://account.volley-land.com
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In the Email field, enter your email address, and click Continue.
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Open the verification email and copy the six-digit code.
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Enter the six-digit code on the store page.
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Select the order and the items you wish to return.
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Select a return reason and add a note for the store.
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Click Request return.
If your request is approved and requires shipping, you will receive instructions by email. Once the product is returned, you will be contacted to finish the return process.
Refunds
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Refunds will be processed within 7–10 business days after we receive and approve the returned product. You will be notified by email once your refund has been issued.
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You will be responsible for paying return shipping costs unless the return is due to our error (defective, damaged, or wrong item).
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Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
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Orders that have already entered fulfillment cannot be refunded or changed.
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Orders refused due to unpaid import fees cannot be refunded or reshipped.
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Selecting the wrong clothing size is not a reason for refund, exchange, or reshipment.
Exchanges
We currently do not offer direct exchanges. If you wish to replace an item, please request a return (subject to the conditions above) and place a new order.
Abandoned Returns
Returned orders will be held in our fulfillment center for 30 days. After this period, the order will be considered abandoned and cannot be claimed.
Late or Missing Refunds
If you haven’t received a refund yet:
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Check your bank account again.
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Contact your credit card company (it may take time for the refund to be officially posted).
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Contact your bank (there is often processing time before a refund is posted).
If you have done all of this and still haven’t received your refund, please contact us at info@volley-land.com.
📌 For details about delivery times and shipping terms, please see our Shipping Policy.